Last updated: 1 October 2026

Terms of Sale

These terms apply to every order you place on our website, aerodoze.co.uk (and aerodoze.com). They explain who we are, how the contract between us is made, how delivery, cancellations and returns work, and what to do if something goes wrong. Please read them before you order, and save or print a copy for your records.

These terms don't affect your legal rights as a consumer. Where we summarise those rights below, the summary is for guidance only. For free, independent advice, contact Citizens Advice on 0808 223 1133 or visit citizensadvice.org.uk.

1. Who we are

This website is run by [OWNER FULL NAME], a sole trader trading as [TRADING NAME] under the brand AeroDoze ("we", "us", "our").

• Geographic address: [BUSINESS ADDRESS]
• Email: [CONTACT EMAIL]
• Website: aerodoze.co.uk

We are not registered for VAT, so we don't charge VAT and our receipts don't show a VAT amount.

We reply to emails within 1 working day. In these terms, a "working day" means Monday to Friday, excluding bank holidays in England. If we need to contact you, we'll use the email address (or phone number) you gave us when you ordered.

2. Our product

We sell the AeroDoze: an inflatable forward-lean travel pillow made of flocked PVC.

• Product images are for illustration. The colour and finish of your product, and its packaging, may differ slightly from the pictures.
• These terms are for consumers buying for their own private use.
• You must be 18 or over to place an order.

3. Using your AeroDoze safely

• Airline rules vary. Some airlines have their own rules about travel pillows and about what you can place on the tray table. If you're unsure, check with your airline before you fly, and always follow the cabin crew's instructions.
• Stow it when required. Put the pillow away (deflating it if needed) for take-off and landing, whenever the tray table has to be stowed, and whenever the crew asks you to.
• We can't guarantee you'll be allowed to use it. Whether you can use the pillow on a particular flight is up to the airline and its crew. If you're not allowed to use it, that isn't a fault with the product, but you can still use your 14-day right to cancel (see section 8).
• Not a medical device. The AeroDoze is a comfort product. It isn't designed to diagnose, treat or prevent any medical condition. If you have a medical condition, or any concern about using it, ask a healthcare professional first.
• General safety. Keep the pillow away from sharp objects, heat and open flames, and don't over-inflate it. It isn't a toy, and it isn't a swimming or flotation aid. Keep all packaging away from young children, as plastic packaging can be a suffocation hazard. When resting your face on the pillow, make sure your nose and mouth stay clear.
• Please follow any instructions and warnings supplied with the product.

4. How our contract is formed

1. Choose the AeroDoze pillow (or our 2 for £40 offer) on our website and click the buy button. You'll be taken to a secure checkout page run by our payment provider, Stripe.
2. Enter your email address, delivery address and payment details, and any discount code you have.
3. Check your order before you pay. The checkout page shows what you're buying, the total price and the details you've entered. You can correct any mistakes in your details before you pay, or go back to our website to change what you've chosen.
4. Click the pay button to place your order. This means you're offering to buy the products and agreeing to pay for them. Payment is taken when you place your order.
5. You'll then see a confirmation message and receive an email receipt confirming that we've received your order and payment. This acknowledges your order; it doesn't mean we've accepted it yet.
6. We accept your order when we email you to confirm that it has been dispatched. The contract between you and us is formed at that point.

If we can't accept your order (for example, because the product is out of stock, we can't deliver to your address, there's an error in the price or description, or we reasonably suspect fraud or misuse of a discount code), we'll email you and refund the full amount as soon as possible, and in any event within 14 days.

If you change your mind before your order has been dispatched, email us and we'll cancel it and refund you in full within 14 days.

The contract is concluded in English. We keep a record of your order (see our Privacy Policy), but we don't keep a copy of these terms for each customer that you can access online, so please save or print a copy. The terms that apply to your order are the ones shown on our website when you placed it.

5. Prices and payment

• One AeroDoze pillow costs £25. Our 2 for £40 offer is explained in section 6.
• Prices are in pounds sterling (GBP). UK delivery is free and we don't charge VAT, so the total shown at checkout is the total you pay.
• The price you pay is the price shown at checkout when you place your order.
• You can pay by debit or credit card, or with Apple Pay or Google Pay where available on your device, through Stripe's secure checkout. We never see or store your full card details.
• If we discover an error in the price before we accept your order, we'll contact you. If the correct price is higher, you can choose to go ahead at the correct price or cancel for a full refund. If the correct price is lower, we'll refund you the difference.

6. Offers and discount codes

2 for £40

• Buy two AeroDoze pillows together in one order for £40, instead of £50 at the single price.
• If you return one pillow from a 2 for £40 order, we'll refund half of what you paid for the pair (£20, or less if a discount code was used).
• We may change or end this offer at any time. This won't affect orders already placed.

Referral codes

• After you order from us, we'll give you a personal referral code (for example, on a card in your parcel). When a friend uses it, they get 10% off the price of the products in their first order with us.
• Referral codes are for new customers only. A new customer is someone who hasn't ordered from us before. Each new customer can use a referral code once, on their first order. We may check this using the name, email address, delivery address and payment card details on the order.
• Each code can be used a limited number of times and expires on a set date. We'll tell you the limit and the expiry date when we give you your code.
• A referral code can't be combined with any other discount or promotional code, and only one code can be used per order.
• You can't use your own referral code. Codes have no cash value, can't be exchanged for cash, and mustn't be sold or offered in exchange for payment.
• We may refuse a discount or cancel a code if we reasonably believe it's being misused. Examples of misuse include using false or multiple names, email addresses or delivery addresses to appear to be a new customer, using your own code, selling codes, or publishing codes on voucher or coupon websites. If an order uses a code in breach of these rules, we may cancel it before dispatch and refund it in full.
• We may change or end the referral scheme, and we'll update these terms when we do. Codes already issued will stay valid until their expiry date, unless we cancel a code because of misuse.

Rewards for referring friends

At the moment, a referral code gives your friend a discount only; we don't offer a reward for referring. If we introduce a referrer reward, we'll publish its details here before it starts, including what the reward is, who can get it, when it's given, any limits and any expiry date, and it will apply only to referrals made after that date. Unless those details say otherwise, a reward will only be earned once your friend's order has been delivered and their 14-day cancellation period has ended without the order being cancelled or returned. If rewards are introduced, anyone who shares their code publicly, for example on social media, must make clear that the post is an advert (for example by using #ad).

7. Delivery

• We deliver to addresses in the United Kingdom only. Delivery is free.
• We dispatch orders within 1 working day of the day you place them. Orders are sent with InPost (to a locker or to your door), Evri or Royal Mail, and usually arrive 2 to 5 working days after dispatch. We'll email you tracking details when your order is dispatched.
• We'll deliver without undue delay and in any event within 30 days of the day you place your order. If we don't, you can cancel the contract and we'll refund you in full.
• The products are your responsibility from the time you, or someone you've nominated to receive them (for example a neighbour), take physical possession of them. For locker deliveries, that's when you collect your parcel from the locker.
• You own the products once we've received payment in full.

Full details are on our Delivery & Dispatch page.

8. Your right to cancel (if you change your mind)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your contract within 14 days without giving any reason.

• The 14 days start on the day after you (or someone you've nominated, other than the carrier) receive your order. If your order arrives in more than one delivery, the 14 days start on the day after the last item arrives.
• To cancel, tell us clearly before the 14 days end, for example by emailing [CONTACT EMAIL]. You can use the model cancellation form on our Returns & Refunds page, but you don't have to.
• Send the items back to us within 14 days of telling us you're cancelling. You pay the cost of returning them.
• We'll refund the price you paid within 14 days of receiving the items back or, if earlier, of receiving evidence that you've sent them back. If you cancel before your order has been dispatched, we'll refund you within 14 days of being told.
• Because the pillow is used against your face, please only inflate it to check it. You're responsible for any loss in value caused by handling the items more than is necessary to establish their nature, characteristics and functioning, and we may reduce your refund to reflect this.

See our Returns & Refunds page for how to return items and for the model cancellation form.

9. If your product is faulty or not as described

We're under a legal duty to supply products that match this contract. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. In summary:

• Within 30 days of delivery: if an item is faulty or not as described, you can reject it and get a full refund.
• After 30 days, or if you prefer: you can ask us to repair or replace it. If that isn't possible or doesn't fix the problem, you can ask for a price reduction or reject the item for a refund.
• Within six months of delivery: a fault is presumed to have been there at delivery unless we can show otherwise, and a refund will normally be in full.
• After six months: you may still have rights, but you may need to show that the fault was there at delivery, and if you reject the item we may make a deduction for the use you've had of it. You can bring a claim for up to six years after delivery (five years in Scotland).

Please email us with your order number, a description of the problem and, if you can, photos or a short video. We'll cover the reasonable cost of returning a faulty item, and we'll pay any refund you're entitled to within 14 days of agreeing that you're entitled to it, using the same payment method, at no cost to you.

Your legal rights don't cover normal wear and tear, or damage caused after delivery by accident or misuse, for example a puncture from a sharp object.

10. Our responsibility for loss or damage

• If we break these terms or fail to use reasonable care and skill, we're responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it's obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen. We're not responsible for loss or damage that isn't foreseeable.
• We don't exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of anyone working for us, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products (summarised in section 9), and for defective products under the Consumer Protection Act 1987.
• We supply our products for private use only. If you use them for any business or resale purpose, we won't be liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

11. Events outside our control

We're not responsible for delays caused by events outside our reasonable control, such as severe weather, strikes or disruption at a carrier. If such an event is likely to delay your order, we'll let you know as soon as possible and do what we reasonably can to reduce the delay. If the delay is likely to be substantial, you can contact us to cancel and we'll refund you for any products you've paid for but not received.

12. Your personal information

We use your personal information only as set out in our Privacy Policy. Our Cookie Policy explains the cookies used on our website and at checkout.

13. Changes to these terms

We may update these terms from time to time, for example to reflect changes in the law or in how we run our business. The version that applies to your order is the one shown on our website when you placed it.

14. Complaints and dispute resolution

If you're unhappy with anything, please email us at [CONTACT EMAIL]. We'll reply within 1 working day and do our best to put things right quickly.

We aren't a member of any alternative dispute resolution (ADR) scheme and we aren't required to use one. If that changes, we'll update these terms and tell you about the scheme when we respond to a complaint.

For free advice about your rights, contact Citizens Advice on 0808 223 1133 (England and Wales). GOV.UK lists the equivalent services in Scotland and Northern Ireland at gov.uk/consumer-protection-rights. You can also take a claim to court (see section 16).

As a UK business, we don't use the European Commission's online dispute resolution (ODR) platform, which closed on 20 July 2025.

15. Other important terms

• We may transfer our rights and obligations under these terms to another organisation, for example if we sell our business. We'll tell you if this happens, and it won't affect your rights under the contract.
• This contract is between you and us. No other person has any right to enforce any of its terms.
• If a court decides that any part of these terms is unlawful, the rest will stay in force.
• If we don't enforce our rights straight away, we can still enforce them later.

16. Which law applies and where you can bring a claim

These terms are governed by the law of England and Wales. If you live in England or Wales, you can bring legal proceedings about the products in the courts of England and Wales. If you live in Scotland, you can bring them in the Scottish courts or the courts of England and Wales. If you live in Northern Ireland, you can bring them in the Northern Irish courts or the courts of England and Wales.

17. Contact us

Questions about these terms? See our Contact page, or go back to the shop.