Last updated: 1 October 2026
Delivery & Dispatch
Every AeroDoze order comes with free, tracked UK delivery. Here's how it works.
| At a glance | Details |
|---|---|
| Where we deliver | Addresses in the United Kingdom only |
| Delivery cost | Free |
| Dispatch | Within 1 working day of your order |
| Carriers | InPost (locker or home delivery), Evri or Royal Mail |
| Delivery time | Usually 2 to 5 working days after dispatch |
| Tracking | Emailed to you when your order is dispatched |
Where we deliver
We deliver to addresses in the United Kingdom: England, Scotland, Wales and Northern Ireland. We can't currently deliver outside the UK, including to the Channel Islands and the Isle of Man.
Delivery cost
UK delivery is free on every order. There are no extra charges at checkout.
When we dispatch
We dispatch orders within 1 working day of the day you place them. Working days are Monday to Friday, excluding bank holidays in England. Orders placed at the weekend or on a bank holiday are dispatched by the end of the next working day.
When your order is on its way, we'll email you a dispatch confirmation with your tracking details. If anything delays dispatch, we'll email you to let you know.
Carriers and delivery times
We send orders with InPost (to an InPost locker or to your door), Evri or Royal Mail. We choose the carrier, unless you're offered a choice of delivery method at checkout.
Most orders arrive 2 to 5 working days after dispatch. These are the carriers' usual delivery times, not guarantees. Deliveries to some remote areas, such as parts of the Scottish Highlands and islands, can take a little longer.
Tracking your order
Your dispatch confirmation includes a tracking number or link. The carrier may also send you delivery updates by email or text message, using the contact details you gave at checkout. Our Privacy Policy explains how we share your details with carriers.
InPost locker deliveries
If your order is sent to an InPost locker, InPost will send you a collection code when your parcel arrives. Please collect it within the time InPost gives you. Parcels that aren't collected are returned to us.
If you're not in
If the carrier can't deliver your parcel, they'll usually leave a card or send you a notification explaining how to rearrange delivery or where to collect it. If a parcel comes back to us because it couldn't be delivered or wasn't collected, we'll contact you to arrange to send it again or to refund you.
Delays, lost or damaged parcels
- Running late? If your order hasn't arrived within the expected time, please check your tracking first, then email us at [CONTACT EMAIL] with your order number. We'll chase the carrier for you.
- Lost in transit? Your order is our responsibility until you, or someone you've nominated, receive it. If it's lost, we'll send a replacement or give you a full refund, whichever you prefer.
- Tracking says delivered, but you can't find it? Please check with your neighbours and any safe place you've given the carrier, then email us as soon as possible. We'll investigate with the carrier.
- Arrived damaged? Email us as soon as possible with your order number and photos of the parcel and the product, and we'll put it right in line with your legal rights. See our Returns & Refunds page.
Our delivery promise
We'll deliver your order without undue delay and in any event within 30 days of the day you place it. If we don't, you can cancel and we'll refund you in full.
Check your address
Please make sure your delivery address is correct and complete when you order. If you spot a mistake, email us straight away. Once your order has been dispatched, we may not be able to change the address.
Questions
Email [CONTACT EMAIL] and we'll reply within 1 working day. See also our Terms of Sale, our Returns & Refunds page, or go back to the shop.